WarrantyStandard Warranty:
Sentral gives a one year guarantee on all parts with a back to base warranty. If you experience a problem with your server you will need to obtain a RMA (see below) which can be done by either submitting the form on line, or downloading and faxing the form to Sentral. When completing the form you will be required to give the serial number and a brief description of the fault.
Extended warranties:
If you would like to have an extended warranty or on-site support then our sales personnel will be pleased to help with any of the following options:
1) Extended return to base option: We are pleased to offer extensions of up to 3 years
2) Next business day on site
3) Same business day on-site
Deliveries and carriage:
Please report any damage in transit immediately. We must report to our carrier within 24 hours of delivery to comply with our transit insurance. Items reported damaged outside this period cannot be repaired or replaced under warranty.
Missing parts must be reported to us within 48 hours of delivery. Sentral will not cover the cost of replacing items reported outside this period of time.
Requesting a support call:
Complete the email form below so that you will be routed to the correct department:
You can also call the following number during office hours where you can be routed to the correct department: 023 8021 1299
Prepare for the call:
It helps our engineers if you have as much details as possible available at the start of the call:
a) The invoice and/or serial number of the server exhibiting a problem.
b) The version of the O/S you are using.
c) The names and models of any peripheral devices you are using.
d) The names and model numbers of any components you have added to the system since the original invoice.
e) The type of error message you are getting when the problem occurs, what you were doing when the error occured and what steps you took to solve the problem.
On-site warranty
If you have an on-site warranty with an out of hours support contract you can use the following number: 07771 965 147
Our engineers will work with you to first try to fix the problem remotely. However in the event that the engineer is required to visit the site then please take the following steps to prepare for his visit.
a) Ensure the engineer has a safe working space, electricity, and an internet connection. b) Make a backup of the software and data on your servers hard disk drive before the engineer commences work.
c) Make any arrangements for access so the engineer is not delayed upon his arrival.
Returning products:
Sentral has a policy of working with customers to try to resolve any problems with support however, if the support engineers agree that it is necessary to return the unit to Sentral for diagnosis and replacement/repair then either of the following two procedures can be used:
1) Download an RMA form to be completed by customer and faxed to Sentral at 023 8022 5672.
DOWNLOAD RMA FORM
2) Complete the following and you will be sent an RMA number.